Khalid Mujtaba

Khalid Mujtaba is a seasoned professional in contact center management, currently serving as the Manager of the Contact Center at GCS Pvt. Limited since November 2019. Khalid's extensive experience at IBEX Global began in 2010, progressing from Senior Customer Support Executive to roles such as Executive Operation Control-Quality Assurance, Team Lead-Operations Control QA, and Lead Supervisor for CIQ campaigns. Khalid's responsibilities have included enhancing operational quality and customer satisfaction, coaching and providing feedback to team members, leading various quality assurance teams, and implementing strategies for performance improvement. Khalid holds a Bachelor's degree in Commerce from Karachi University, completed between 2004 and 2006.