Sumesh Menon is an experienced professional with a strong background in operations and incident management. Currently serving as the Lead Global Incident Management & Operations at Global Cloud Xchange since September 2011, Sumesh designed and implemented the 'Customer Advocacy Team' model, achieving a notable 4% increase in customer experience ratings. Prior to this role, Sumesh was a Senior Manager at Reliance BPO, overseeing broadband and corporate wireless services, and played a key role in strategy development and operational management. Earlier experience includes serving as a Team Leader at TTML, focusing on billing, client relations, and training, as well as working as an Executive in Marketing at Tata Infomedia. Sumesh holds a Bachelor of Commerce from the University of Mumbai and a Master of Business Administration with a concentration in Finance.
This person is not in the org chart
This person is not in any teams
This person is not in any offices