Kunnen meedoen in het digitale tijdperk. Omdat de overheid duidelijk communiceert en bruikbare diensten levert aan iedereen. Dát is ons doel. Gebruiker Centraal is een community van en voor mensen die werken aan de dienstverlening of communicatie van de overheid.

We houden ons bezig met deze thema’s:
- Inclusie en digitale toegankelijkheid 
- Onderzoeken, testen en meten
- Begrijpelijke tekst en beeldtaal
- Mensgericht denken en ontwerpen
- Draagvlak en bewustwording

Gebruiker Centraal

Martijn Lentz CCXP

This department focuses on managing and enhancing internal and external communication strategies.

Communications Department

This department focuses on fostering user involvement and initiatives within the organization.

User Engagement Initiatives

This department focuses on guiding and enhancing the customer journey through coaching and training.

Customer Experience

This department focuses on managing and enhancing customer engagement across various channels to ensure a seamless user experience.

Omnichannel Strategy

This department focuses on providing expert advice and guidance on communication strategies and user-friendliness considerations.

Communication Advisory

This department manages and oversees initiatives aimed at enhancing customer experience through various projects.

Gebruiker Centraal

Org chart

Teams

Communications Department

User Engagement Initiatives

Customer Experience

Omnichannel Strategy

Communication Advisory

Customer Experience Projects

Offices

Gebruiker Centraal

Org chart

Teams

Communications Department

User Engagement Initiatives

Customer Experience

Omnichannel Strategy

Communication Advisory

Customer Experience Projects

Offices

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