Christian Sorto is a Senior Software Engineer at GEICO, with a solid background in developing virtual agent solutions using advanced conversational AI platforms. They previously held positions as a Cognitive Technical Lead and Cognitive Implementation Engineer II at IPsoft, where they built solutions and advised clients on best practices for contact center implementations. Prior to that, Christian worked at UPS as an Intermediate Application Developer, focusing on custom software development and system upgrades. Christian earned a Bachelor of Science in Computer Science from Stony Brook University.
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