Tom Burns

Tom Burns is a seasoned professional with extensive experience in data engineering and customer service management at GEICO, where tenure began in August 2005. Currently serving as Senior Manager of Data Engineering, Tom leads a division focused on developing a customer 360 solution utilizing modern cloud and data technologies. Previous roles include Director of Customer Service, overseeing a large team of approximately 500 associates, and Corporate Auto Damage Director, where Tom successfully applied Lean Six Sigma methodologies to enhance processes. Additional experience encompasses managing field claims operations and participation in an Emerging Leaders Program. Tom holds a Bachelor of Science degree in Mathematics from Indiana University Bloomington, where Tom also served as a Teacher's Assistant for a business introduction class.