Kenny Easterwood

Kenny Easterwood has a diverse work experience spanning several years. Kenny most recently worked as a Technical Support Engineer at Gem since May 2022. Prior to that, they held the same role at Duo Security from January 2021 to April 2022, where they demonstrated exceptional problem-solving skills and provided customer support through phone, chat, and email. Before that, Kenny served as a Lead IT Field Technician at Uber under Milestone Technologies, Inc. from September 2019 to January 2021. In this role, they collaborated with the service desk management and prioritized tasks to ensure optimal service execution. Additionally, Kenny has considerable experience at Apple, where they held various positions from 2010 to 2019. Kenny worked as a Lead from July 2017 to September 2019, overseeing employee breaks and ensuring smooth customer experiences. Prior to that, they served as a Lead Genius and Genius, providing technical support and expert advice to customers. Kenny also took on the role of Specialist, where they assisted customers in finding suitable solutions and led the visual merchandising team for product launches and promotions.

Kenny Easterwood attended California State University, Fresno from 2000 to 2006, where they studied Political Science. Kenny obtained additional certifications, including being an Apple Certified Support Professional (ACSP) in August 2019 and an Apple Certified Macintosh Technician (ACMT) in December 2011.