Deena Raphael

Deena Raphael has extensive experience in customer support and sales operations within the technology sector, specifically at Gemalto (now Thales Digital Identity & Security) since November 2003. Currently serving as the Customer Support & Sales Operation Manager for the Middle East and Africa, Deena oversees mobile and connectivity solutions. Prior roles include managing customer support for mobile services and the Internet of Things, as well as customer support for telecom and secure transactions across various regions, including Pakistan and Turkey. Deena has a strong background in coordinating cross-departmental order management and providing expertise in processes and tools to enhance team support and issue resolution. Deena also held a role as Customer Support Manager at Thales from April 2019 to September 2021, focusing on digital identity and security. Education includes attendance at The Indian High School.