Hiroki Sato

The best ideas for improving processes often come from asking the right questions to the people in the Gemba. The team members on the shop floor, the cooks in the kitchen, the doctors and nurses helping the patients. They are working day in and day out... finding all of the little intricacies to the flow of their procedures. Often times finding the fastest way to get the task done in a cumbersome system. However, companies cannot only rely on the ideas and feedback from the team members in the Gemba. That is where the "+" comes into the name of Gemba+. The "+" represents the connection between the vision of management with the streamlined flow of the Gemba. We can find the most efficient way to build effective processes by applying the long-term vision of management and digging deep into the details of the Gemba.