思侬 蔡's work experience begins with a role as an Online Marketing Intern at 京东商城 in 2015. In this position, they were responsible for designing marketing strategies, promoting events, analyzing competitors, and collecting user feedback.
In 2015, they also worked as a Summer Intern at KPMG.
From 2017 to 2019, they served as an AI Product Manager at Laiye, a top RPA + AI company in China. Their responsibilities included product research, prototype design, and promotion of the development and implementation of the chatbot platform. They scaled AI abilities in various scenarios such as intelligent customer service and marketing. They also developed a multi-round dialogue building platform that enabled users to build chatbots without coding, saving labor costs by 50%. Additionally, they optimized the user experience of the chatbot platform by redesigning AI features, reducing chatbot implementation time by 30%. They actively collaborated with customers in pre-sales and customer success roles.
In 2020, they joined 同花顺 as a Product Manager. 同花顺 is a top fintech company that heavily invests in the AI sector. In this role, they were responsible for scaling AI features in the Royalflush APP and business processes. They improved the user deposit rate by nearly 50% by leveraging AI outbound call abilities to build an AI+HI SOP. They also initiated and improved the HK stocks IPO 1st increase prediction model to serve APP users. They designed and implemented multiple features on the Royalflush mobile trading APP, including Hong Kong stock derivatives tools.
Currently, in 2021, they work as an AI Product Manager at Gemsouls. No specific details about their responsibilities in this role are provided.
思侬 蔡 completed a Bachelor of Management degree in E-commerce from Central University of Finance and Economics, which lasted from 2012 to 2016. In 2014, they briefly participated in an exchange program at The University of Queensland, focusing on E-commerce studies. Later, in 2016 and 2017, they pursued a Master of Science degree in Artificial Intelligence from The University of Edinburgh.
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