Brent Daniel is an experienced professional in workplace effectiveness and business process improvement, currently serving as the Director of Workplace Digital Insights - Analytics at Genentech since December 2014. In this role, Brent leads a team of analysts to evaluate the effectiveness of work environments, utilizing data skills to address business questions. Prior positions include Chief Process Architect at Blue Shield of California, where Brent focused on enhancing customer experiences, and Senior Manager of Operational Excellence at PayPal, emphasizing operational efficiencies. With a solid background at Sun Microsystems, Brent implemented data-driven marketing strategies and drove substantial improvements in customer support operations. Brent holds an MBA from the Haas School of Business at the University of California and a BA in Architecture and Philosophy from Columbia University.
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