Shela Ly

Shela Ly is a highly experienced professional with a strong background in training, reimbursement, and customer support within the healthcare industry. At Genentech, Shela progressed to the role of Senior Trainer, where responsibilities included developing training curricula, managing stakeholder relationships, and assessing training content. Previous experience as a Reimbursement Specialist and Senior Case Manager involved investigating insurance coverage, educating patients and providers, and improving program efficiencies. Prior roles encompassed customer intake and insurance verification at Easy Breathe, quality control processing at Metropolitan Home Mortgage, and various positions in customer service within healthcare settings. Shela holds a Bachelor of Arts degree from the University of California, Los Angeles.