Madison E. is a seasoned professional with extensive experience in program operations, student success, and community engagement, currently serving as the Director of Program Operations & Student Success at General Assembly since September 2017. In this role, Madison has led a team in post-sales operations and customer support, significantly enhancing operational efficiency through the development of a centralized resource center and customer information system. Madison also contributes as the ERG Communication & PR Lead for the Women@ group, focusing on fostering a supportive community and addressing professional inequities for women and allies. Additional experience includes roles in program operations and event coordination across various organizations, with a strong foundation in digital media and communications. Madison holds a Bachelor of Arts in Art, Media, and Culture from the University of Washington Tacoma.