Albert Hatcher

Albert Hatcher is an accomplished IT professional with extensive experience in managing technology services and infrastructure. Currently serving as the Workspace Client Technology Services Supervisor at General Atomics, Albert oversees a team of 11 direct reports and supervises a large group of Desktop Support Technicians, achieving a 90% closure rate on incidents and tasks from a vast number of tickets. Previous roles include Service/Desktop Manager at Perspecta, where Albert led various desktop operations and managed high-stakes projects for clients like the City of Irvine, achieving a customer satisfaction rating of 93%. Albert's career spans numerous leadership positions at companies such as HP Enterprise Services, where responsibilities included managing data center operations, and the U.S. Marine Corps, where foundational leadership and technical skills were developed. Albert holds a Master’s Degree in Management Technology from National University and a BA in Psychology from Saint Leo College.