Dawn Smith

Dawn Smith is a Program Manager at GE Aerospace, where they lead a global team supporting Service Management and People Operations across 137 countries with over 3,500 agents. With extensive experience as a Customer Advisor for Oracle Service Cloud and Manager of a global HR Systems helpdesk, they emphasize data-driven strategic design and operational excellence. Dawn has held various roles within GE, including Global Product Manager and Sr Manager of Technical Product Management, where they provided strategic direction and drove innovation. They have a strong background in quality management, holding certifications as a Six Sigma Black Belt and Scrum Master. Additionally, they hold certifications in end-of-life care and have studied Information Technology.