Giulia Ajello

Giulia Ajello, CCXP, currently serves as the Group Head of Customer Experience and Personalised Value Propositions at Generali, where they lead an insights, strategy, and innovation team focused on optimizing client strategies globally. They have previously held positions at Direct Line Group as a Customer Journey Manager and at M&G plc as Director of Customer Experience - Wealth, where they translated client insights into actionable propositions. Giulia's extensive experience spans various roles in customer experience management and business transformation, underscoring their passion for client-centric strategies. They hold a Master’s degree in Public Administration and a Bachelor's degree in Politics from Libera Università Internazionale degli Studi Sociali Guido Carli.