Sylvie Conso

Sylvie Conso is an experienced professional with a robust background in client service quality and training, currently serving as Responsable projets - Qualité Clients at Generali since January 2007. In this role, Sylvie oversees quality service initiatives, including NPS metrics, and simplifies client communication. Previously, Sylvie managed the Service Réclamations, addressing complex client and intermediary issues, and promoted customer culture through marketing and communication efforts. Earlier positions at Generali - La France Assurances and UAP/AXA Conseil involved training and developing sales advisors and managing client relationships. Sylvie holds multiple certifications in wealth management and social protection and advanced law degrees from Université Paris Dauphine and Paris-Pantheon-Assas University.