Xavier D. has extensive experience in customer support and retention management, currently serving as a Customer Retention Manager at Genesis Digital, LLC since June 2020, following roles as Customer Success Manager, Customer Support Supervisor, and Customer Support Agent. Prior to this, Xavier D. worked as a Technical Specialist at Humboldt State University Associated Students, focusing on website content development and digital communications. Xavier D. also has a background in education, having worked as a Computer Science Tutor and Student Assistant Programmer at Humboldt State University, where responsibilities included tutoring in programming and collaborating on web applications. Xavier D. holds a Bachelor of Science in Computer Science from Humboldt State University and a Bachelor of Arts in English from Faculdade de Letras da Universidade de Lisboa.
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