Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses. 

Software

Genesys

Glenn Nethercutt is the Chief Technology Officer and a Technical Fellow at Genesys, where he oversees cloud architecture strategy: scalability, microservices, cloud-native design, fault tolerance, disaster recovery, service consistency, new technology evaluation, and continuous delivery mechanisms. He has a background in telecommunications, complex event stream processing, application performance management, OS development, data visualization, and continuous delivery principles.

Glenn Nethercutt

Barbara Holzapfel is the Chief Marketing Officer at Genesys. She works closely with the product, engineering and go-to-market teams to evolve the brand and marketing strategies, expand the Experience as a Service leadership presence in the market, and grow the business.

Barbara has more than 20 years of B2B and B2C experience in the tech industry with a track record of driving growth through innovation and marketing, working collaboratively across disciplines and regions and with companies ranging from startups to multibillion-dollar global businesses.

As the VP of Education at Microsoft, Barbara oversaw growth strategy and marketing for Microsoft’s global, multibillion-dollar Education business spanning B2B and B2C and doubled the business in 3 years. She served as CMO for 2 Fintech companies, powering 100% growth annually for each company. Before that, Barbara spent 12 years at SAP in a variety of leadership roles spanning marketing and general management, including SVP Portfolio Marketing for a $15B business and SVP and Managing Director SAP Labs North America, driving Cloud/SaaS innovation strategy and operations for 30 SAP Innovation Labs. Barbara started her career at The Coca-Cola Company and spent several years in management consulting.

Barbara has a bachelor’s degree in business and economics from Saarland University (Germany) and an MBA from the University of Michigan/Saarland University. She also serves as board director for Blackline Safety Corporation and Guitar Center and has been closely involved with AnitaB.org for over a decade.

Barbara Holzapfel

Ryan Lanpher is currently a board member at [Genesys](/org/genesys). Ryan has previously worked as an investment professional at [Permira](/org/permira), an analyst at Banc of America Securities, and a product management intern at Adobe. Ryan has also held positions at Trusted Knight Corporation and [Informatica](/org/informatica).

Ryan Lanpher has a Master of Business Administration (MBA) from Stanford University Graduate School of Business and a Bachelor of Arts (B.A.) in International Studies from The Johns Hopkins University.

Ryan Lanpher

With a background spanning workforce optimization business consulting, product management, and contact center operations and leadership, te Booij brings decades of experience to this role. He is now responsible for driving product strategy and building customer demand for the company's native workforce engagement management solutions.

Merijn te Booij

Arthur P. Johnson is currently a Board Member at [Genesys](/org/genesys). Arthur has previously held positions at Quick Base, [Pure Storage](/org/pure-storage), and Twilio Inc., where they served as Vice President, Strategy, Corporate Development & Global Partnerships and Managing Partner of the TwilioFund. Arthur also has experience as an Operating Partner at [Andreessen Horowitz](/org/andreessen-horowitz).

Arthur P. Johnson's educational career began with a Bachelor of Science in Business Administration from California State University, Los Angeles. Arthur continued their education with a Master of Business Administration in Finance and General Management from the Stanford University Graduate School of Business. Lastly, they completed Executive Education: Negotiation & Leadership at [Harvard Business School](/org/harvard-business-school).



Arthur P. Johnson

Stephen Ensley is a board member at [Genesys](/org/genesys). Stephen has also served on the boards of [Checkmarx](/org/checkmarx), [Sprinklr](/org/sprinklr), X-Chem, Inc., [Applied Systems](/org/applied-systems), CarProof, and PPD. Stephen is a former Partner at [Hellman & Friedman](/org/hellman-friedman).

Stephen Ensley has a MS in Management Science and Engineering from [Stanford University](/org/stanford) and a BS in Economics from [Stanford University](/org/stanford).

Stephen Ensley

Kevin Booth is the EVP of Global Accounts at [Genesys](/org/genesys). Kevin has over fifteen years of experience in sales, sales transformation, and global account management. 

Booth began their career as a part of the Leadership Development Program at [Lockheed Martin](/org/lockheed-martin). Kevin then spent eight years at [Molson Coors](/org/molson-coors) Beverage Company, where they managed global transformation programs. In 2013, they left [Molson Coors](/org/molson-coors) to join [Deloitte](/org/deloitte) as a Manager of SaaS Transformation. Kevin was promoted to Associate Principal after just three years and spent another year in that role before joining [Anaplan](/org/anaplan) as VP of Major Accounts GTM in 2018. 

At [Anaplan](/org/anaplan), Booth was responsible for leading the go-to-market strategy for [Anaplan](/org/anaplan)'s largest customers. Kevin oversaw a team of account managers and sales engineers and was responsible for driving revenue growth and customer success. In 2020, they left [Anaplan](/org/anaplan) to join [Genesys](/org/genesys) as SVP of Global Accounts and Sales Transformation. In this role, they are responsible for leading the global accounts team and developing the sales transformation strategy for [Genesys](/org/genesys).

Kevin Booth has an MBA in Leadership and Organizational Change from Pepperdine Graziadio Business School and a Bachelor of Arts in Business Economics - Accounting Emphasis from [UC Santa Barbara](/org/uc-santa-barbara).

Some of their coworkers include Rick Brown - SVP, Sales - Americas. Their manager is Marylou Maco, EVP, Global Sales & Field Operations. and Marc Loney - VP, Global Accounts reports to Kevin Booth.

Kevin Booth

Rick Brown is the SVP of Sales - Americas at [Genesys](/org/genesys). Rick has over 20 years of experience in sales and sales management. 

Brown started their career in 1999 as a Sales Director at Storage Networks. Rick then moved to Mercury Interactive in 2001, where they became the VP of West/Latin America Sales. In 2007, they joined Hewlett-Packard as the VP of Software Sales. After two years at HP, they joined [xMatters](/org/xmatters) as the Global VP of Sales. Rick held this position for three years before moving to their current role at [Genesys](/org/genesys). 

At [Genesys](/org/genesys), Brown is responsible for leading the sales team in the Americas region. Rick has helped the company grow significantly, and under their leadership, [Genesys](/org/genesys) has become a leading provider of customer engagement and contact center solutions.

Rick Brown attended the [University of Washington](/org/university-of-washington), where they earned a Bachelor of Arts (B.A.) degree.

A direct report to Rick Brown is and Lisa Mudrick - VP, Enterprise Sales. Some of their coworkers include Kevin Booth - EVP, Global Accounts. Rick Brown reports to Marylou Maco, EVP, Global Sales & Field Operations.

Rick Brown

Olivier Jouve is currently the EVP & GM of [Genesys](/org/genesys) Cloud at [Genesys](/org/genesys). Prior to this, they held various positions at IBM from November 2009 to July 2017, including Global Vice President of Offering Management for Watson IOT. From August 1990 to December 1991, they were with the French Navy. Olivier Jouve has also been with SPSS, Inc from March 2002 to November 2009 as Vice President of Corporate Development; and with WebCarCenter.com, Portalys, Art Guardian, Voozici.com from April 2000 to January 2007 as Co-Founder and Managing Director.

Olivier Jouve completed a Master of Science in Computer Science at Pierre and Marie Curie University in Sorbonne Université. Olivier also obtained a Master of Science in Geophysics from the same school. Afterwards, they pursued their studies in Geophysics and Paleontology at [Université de Poitiers](/org/universite-de-poitiers).

They are on a team with John Hernandez - EVP & GM, [Genesys](/org/genesys) Multicloud Solutions, Bridgette McAdoo - Global Sustainability Officer, and Brian Swartz - CFO. Olivier Jouve reports to Tony Bates, CEO.

Olivier Jouve

Wesley Story is the current CIO at [Genesys](/org/genesys). Wesley has previously worked as an Enterprise Strategist at Amazon Web Services (AWS) from January 2020 to December 2021. Prior to that, they were the Interim Global CIO/CTO at [Sysco](/org/sysco-corp) from January 2013 to December 2020. Wesley has also served as the Group Vice President, Customer Insights & Loyalty at SUPERVALU from December 2010 to May 2013. From September 2008 to November 2010, they were the Director, Innovations & Marketing Systems at Wal-Mart. Wesley Story began their career in IT Solutions Delivery at Sprint in September 1999 and has held various other positions there until August 2008. 

Special interests and skills in the following areas: technology strategy and architecture, legacy/mainframe modernization and cloud migrations, scaling e-commerce, big data platforms and analytics, AI/ML, IoT, microservices, Agile, and DevOps.

Wesley Story has a bachelors degree in Computer Information Systems from [Ottawa University](/org/ottawa-university) and a certification from [Cornell University](/org/cornell-university) in Executive Leadership Certificate.

Wesley Story reports to Brian Swartz, CFO.

Wesley Story

Kevin Donoher

Marie Kerwan

nick dectis

JOHANNA ROGERS

Asli Uysal

Steve Brown

Matt Doyle

James H

Holly Jackson

Barry O’Sullivan serves as Executive Vice President and General Manager for [Genesys](/org/genesys) Digital and AI. He is responsible for driving growth and innovation with digital and AI capabilities across [Genesys](/org/genesys)’ entire solutions portfolio. Previously, he led [Genesys](/org/genesys) Multicloud Solutions, comprised of [Genesys](/org/genesys) Multicloud CX and PureConnect™ on premises and cloud solutions.

A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the [Genesys](/org/genesys) board of directors. He has also served as a senior advisor with [Permira](/org/permira), a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by [Genesys](/org/genesys) in 2018.

Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business.

Barry holds a bachelor’s degree in electrical engineering from University College Cork and a master’s degree in computer science from the University of Limerick. He also earned a master’s degree in business administration from [Santa Clara University](/org/santa-clara-university), California.

Barry O'Sullivan

Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. A passionate technologist at heart, Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies.

Career highlights include leading [Cisco](/org/cisco)’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers.

In addition to his role at [Genesys](/org/genesys), Tony continues to serve on the board of directors at both VMWare and [eBay](/org/ebay).

Tony Bates

Jim René is the chief legal officer at [Genesys](/org/genesys). He is responsible for all legal, regulatory, compliance and corporate governance matters. He also oversees the [Genesys](/org/genesys) intellectual property portfolio and serves as corporate secretary. As Chief People Officer he is leads all global programs designed to support and enhance the people experience at [Genesys](/org/genesys), including employee engagement, compensation, benefits, learning and development, employee relations, community, talent acquisition and employment branding.

Jim René

Brian is the Chief Financial Officer for [Genesys](/org/genesys). He is responsible for Finance, Accounting, Procurement, Global Real Estate and IT.

Brian is an accomplished senior financial executive with more than 20 years of finance, operations and business development experience in both the United States and internationally. He has worked in a number of industries, from consumer products and manufacturing to service businesses. He has expertise in managing company investments during times of rapid and evolving growth and leading companies through transformations with a focus on operational excellence.

Most recently, Brian was CFO at Cornerstone OnDemand (Nasdaq: CSOD), where he played a leadership role in growing the business, from $350 million to more than $800 million, while significantly improving profitability, from -2% margins to 25%. His previous CFO roles include ecommerce boutique leader [Zulily](/org/zulily-llc) and higher education provider [Apollo Education Group](/org/apollo-education-group-inc). Earlier in his career, Brian held various roles in finance and public accounting.

Brian holds a bachelor’s degree in Accounting from the University of Arizona.



Brian Swartz

Trish Hearn

Amanda Gunter

JP Whitford

christine tolbert

Luke Sturek

Ted Horwitz

Susan kanner

Jenna Van Susteren

Jothan Yeager

Amanda Pittis

Sergio Dario Coretti

Eric Thomas

John Hernandez is Executive Vice President and General Manager for Genesys Multicloud Solutions, comprised of Genesys Engage™ and PureConnect™ on-premises and cloud solutions. In this role, he’s charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions.

John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.

Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.

John holds a bachelor’s degree in Economics from Santa Clara University.

John Hernandez

Scott Cravotta

With nearly three decades of experience leading enterprise software, cloud services and network computing sales organizations, Maco has built billion-dollar businesses by driving predictable revenue gains, expanding market share and earning customer and partner loyalty. 

Marylou Maco

Matt Dell

Case Olszewski

Marc Loney

Lisa Mudrick

Kristen Farris

Roberto Ayala

As CSO, I am responsible for developing, communicating, sustaining and executing the [Genesys](/org/genesys) strategy. In addition, I oversee strategic alliances, our AppFoundry marketplace, mergers and acquisitions, business operations, offer management, industry strategy, and internal and executive communications for the company.

My background includes a variety of executive leadership positions in operations, development, sales, marketing and services spanning more than 25 years in the global enterprise software industry. I have always had a passion for technology and industries that drive change. Sustainability was and remains important to me because I care deeply about the legacy we leave for our children. That’s why I spent time at [Sungevity](/org/sungevity-inc), a market leading solar company, after my extensive tenure at SAP, where I founded and grew their Sustainability Software business.

I am fascinated by emerging technologies and how they can help make the world a better place. Artificial Intelligence is going to change the world profoundly, and as the Chief Product Officer for [Genesys](/org/genesys), I am privileged to be part this evolution in the world of customer experience (CX). Having received my PhD in computer science with a focus on AI, in this role, I have the opportunity to drive the product vision and innovation strategy for our industry-leading CX platform. At [Genesys](/org/genesys), we envision a world where humans and AI work together by leveraging automation when it makes sense, and the human touch when it matters most.

Peter Graf

Brian Ruder is currently a board member at [Genesys](/org/genesys). Brian has previously worked as a managing director at [Francisco Partners](/org/francisco-partners), a program manager at Netscape Communications, and a cofounder at Upromise. Brian also has experience as an associate at [Hellman & Friedman](/org/hellman-friedman) and an analyst at [Morgan Stanley](/org/morgan-stanley).

Brian Ruder has a Master of Business Administration (MBA) from [Harvard Business School](/org/harvard-business-school) with distinction and a BA in philosophy and mathematics from [Harvard University](/org/harvard).

Brian Ruder

Kelly Battles

Tarim Wasim is a board member at [Genesys](/org/genesys). Tarim was previously an associate at [Bain Capital](/org/bain-capital) from August 2001 to July 2003 and at [Bain & Company](/org/bain) from September 1999 to August 2001.

Tarim Wasim has an MBA from [Harvard Business School](/org/harvard-business-school) and an AB in engineering from [Dartmouth College](/org/dartmouth).

Tarim Wasim

Bridgette McAdoo leads the Global Sustainability practice at Genesys. She is responsible for sustainability as a management approach that holistically optimizes our economic, social, and environmental impact. In her role leading sustainability at Genesys, Bridgette drives our stakeholder engagement, education, and the evolution of the sustainable strategy and programs across Genesys. She also leverages sustainability metrics to track our non-financial performance and deliver integrated reports to our stakeholders

Bridgette has over 20 years of experience in sustainability leadership roles across multiple sectors, including the World Wildlife Fund (WWF), where she most recently led corporate strategy and engagement for WWF’s Freshwater and Food goals, Global Director of Sustainability for KFC, where she headed all sustainability issues for the brand, internally within Yum! Brands and externally with various sustainability stakeholders, and operations roles that were part of NASA’s Space Shuttle and Mars Rover programs.

She holds a bachelor’s degree in Industrial Engineering from the Florida Agricultural and Mechanical University and an MBA in Strategy from the Drucker School of Management.

Genesys

Org chart

Teams

Leadership Team

Board of Directors

CEO and Executive Team

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