Roberto Piñeiro is currently a Technical Manager at Genesys, where they lead efforts to deliver high-quality operational and technical application support, enhancing customer and internal business functions. Previously, they served as a Team Leader and a Senior Service Desk Analyst at Tata Consultancy Services, contributing to IT service excellence. Roberto earned a Bachelor's degree in Industrial Engineering from Universidad Rafael Belloso Chacín between 2009 and 2013.
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