Mike Jacoby is a highly skilled technical professional with extensive experience in video system management and IT operations. Currently serving as a Technical Account Manager at Genetec since July 2023, Mike has played a pivotal role in overhauling video systems for major clients like the Chicago Department of Aviation and American Airlines. Previous roles include Senior Support Specialist at Hitachi Vantara and Video Service Engineer at SDI Presence, where expertise in troubleshooting, system integration, and wireless network configuration was honed. Mike's background also includes impactful IT management as the IT Manager at Imperial Crane Services, managing day-to-day IT operations and infrastructure implementation. A graduate of Illinois State University with a Bachelor of Science in Telecommunications Management, Mike's comprehensive skill set spans server maintenance, user administration, and client support across various technical environments.
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