Abi Karun is a Digital Transformation and Customer Experience Leader specializing in delivering measurable business benefits. They began their career as a Manager at ABCL and later worked as a Trainer at NIS Sparta before serving in key roles at GE Capital and GENPACT, where they focused on re-engineering and consulting in the healthcare and financial sectors. Currently, Abi leads Global Consulting & Transformation Services at GENPACT, developing innovative solutions that integrate Robotic Process Automation, Process Excellence, and AI tools to enhance business performance. Throughout their career, Abi has collaborated with top companies, driving significant improvements in productivity and customer experience while being recognized for their innovative contributions.
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