Allan Cacpal has nearly 20 years of experience in the Business Process Outsourcing industry, with a focus on transformation, business development, client services, marketing, and operations across various sectors including banking, pharmaceuticals, consumer goods, and telecommunications. They currently serve as the Transformation Leader for Banking & Capital Markets at Genpact in the Philippines, a role they have held since 2018. Prior to this, Allan worked in client services and operations at Alorica Philippines, Inc. and held a position in global contact center solutions at Genpact Services LLC from 2011 to 2018. Their earlier experience includes serving as an Account Manager at Eastern Telecoms from 2001 to 2003.
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