Arnold Ferrer

Arnold Ferrer has a diverse background in customer service and content moderation, with experience spanning several roles and companies. At ibex, Arnold served as a Customer Service Representative, effectively handling customer inquiries and complaints. As a Content Moderator at Majorel, Arnold ensured adherence to community standards by removing inappropriate videos. An internship at 24-Hour HR Process Outsourcing, Inc. provided skills in data analysis and management tool implementation. Most recently, at Genpact, Arnold held multiple roles including Analyst, Front Line Manager, Subject Matter Expert, and Chat Support Representative, focusing on user account security, team coaching, and process support for social media platforms.