Brad Toole is a Sr. Director at Genpact, specializing in supply chain services with over 20 years of senior operations leadership experience. With an MBA in operations and finance from Golden Gate University and a BS in supply chain management from Arizona State University, Brad is a certified supply chain expert with a focus on customer experience design, global operations management, and transformational change. Notable achievements include transforming a COVID-19 customer call center for Verily/Google and implementing innovative digital operations and AI solutions. Prior roles include senior director positions at Vivint Smart Home and Accenture, where Brad successfully led international service operations across multiple countries.
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