Eric Johnson is the Vice President of Operations for ServiceNow Delivery at Genpact, a role they have held since 2025. With over 20 years of experience in operational management and global delivery, they previously served as the Vice President of Support Operations and MMS Delivery at Mattersight Corporation from 2007 to 2018. Eric also held the position of Implementation Manager at eLoyalty from 2005 to 2007 and has taken on various leadership roles at Accenture since 2021. Their educational background includes a B.S. from Winona State University and an Associate of Arts from Luther College.
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