Friday Hou

Friday Hou is an experienced service delivery leader currently overseeing multiple accounts across the Asia region, managing a diverse team spread across China, Malaysia, Thailand, and Singapore. They have a solid background in finance and accounting, holding a Bachelor's degree in Finance from 对外经济贸易大学. Friday previously held leadership roles at GE, Genpact, CIT, and FRIENDWELL, contributing significantly to collections, risk management, and project teams. Additionally, they have expertise in driving process improvements through Lean and Six Sigma methodologies.