Gitika Sharma is a seasoned Service Delivery Leader with a strong background in the insurance sector, recognized for driving operational improvements and enhancing customer satisfaction. They managed large-scale operations at Genpact from 2019 to 2023, leading high-performance teams and achieving exceptional service levels. With certifications in Six Sigma, LOMA, and RG146, Gitika has demonstrated expertise in project management, resource optimization, and regulatory compliance. They hold a Master’s degree in Applied Physics from Guru Nanak Dev University, obtained in 2003.
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