James Samuel

James Samuel is a Senior Service Delivery Manager specializing in Order to Cash (O2C), Procure to Pay (P2P), and Record to Report (R2R) at Genpact, where they currently lead transformation and automation initiatives. With 14 years of experience in the outsourcing industry, James has excelled in corporate financial planning and analysis as well as operational excellence, managing teams across various regions. They are certified as a Lean Six Sigma white belt and an Accredited Receivable Manager, and have a strong background in problem management and change management. Previously, James held roles in notable companies including Capgemini, EXL, and DBM Vircon, where they contributed to service delivery and client invoicing operations.