Kate Allison Gapul, DTM, is a dedicated professional with extensive experience in training and quality assurance. Currently, they serve as a Sr. Manager of Training and Call Quality at Genpact, following previous roles such as Director of Quality Assurance at Unifin Inc and Sr. Manager of Training & Quality at TSD Global. With a background as a Corporate Trainer at Cyber City Teleservices and as a high school teacher under a project sponsored by the University of the Philippines and the Department of Education, they specialize in training and development as well as communication enhancement. Kate is pursuing a Bachelor of Arts in Political Science and a Master of Arts in English Language and Literature at the University of the Philippines.
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