Mayce P.

Mayce P. has extensive experience in customer service and coaching roles, primarily with Concentrix as a Transition Coach and previously as a Customer Service Representative. Mayce's responsibilities have included supporting new agents, teaching product knowledge, and managing billing inquiries. Additional positions include Team Leader at Global Connections BPO Services, where leadership and data quality monitoring were key duties, and various roles as a Virtual Assistant and English Second Language Teacher. Currently, Mayce serves as a Process Associate at Genpact, focusing on patient records, claims management, and administrative support. Mayce holds an Information Technology degree from Imus Computer College and has a background in entrepreneurship.