Melvin Abraham

Melvin Abraham is an experienced professional with over 20 years in Engagement Management, Service Delivery, Program Management, and Process Consulting. They have a strong focus on integrating business and technology, leveraging certifications in Agile, Lean Six Sigma, Business Analysis, ITIL, and ServiceNow to drive complex systems integration. Melvin has held roles such as Assistant Vice President at a leading brewery, where they manage the Global IT Service Desk and Cyber Defense operations. Previously, they served as an Information Technology Manager at Genpact, where they designed an analytics framework and led Service Desk consolidation efforts for major clients. Melvin holds a Post Graduate Diploma in Business Administration from Symbiosis Institute of Business Management and a Bachelor's degree from St. Marys Centenary Degree College.