Niraj Kumar Prasad is an experienced professional in Workforce Management (WFM) with a career spanning over 16 years, currently serving as Assistant Vice President of WFM at Genpact since November 2019. In this role, Niraj leads a global command center supporting over 3500 FTEs, managing WFM services including capacity planning, scheduling, and reporting for a team of 75+. Key achievements include strategic partnerships with clients, cost optimization, and participation in global projects and RFPs. Prior to Genpact, Niraj held various managerial positions at Concentrix, focusing on operational planning, SLAs, and resource allocation. Educationally, Niraj holds a Bachelor of Commerce degree in Accounts from Vidyasagar University.
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