Olivia .

Olivia is currently an Assistant Manager in Operations at Genpact, where they have honed their skills in managing portfolio controls and overseeing operations. They previously held various roles including Quality Evaluator and Senior Customer Service Representative at Convergys, where they were promoted based on exceptional performance. Olivia has also worked as a Freelance Writer and Culture and Communications Trainer, contributing to projects focused on language training for foreign nationals. They hold a Bachelor of Arts in English Language and Literature and a Diploma in Textile Designing, among other certifications.