Oscar Mkabi

Oscar Mkabi has extensive customer service experience, currently serving as a Customer Relations Representative at Coca-Cola Beverages South Africa since August 2014, where responsibilities include order capturing and managing customer complaints. In addition to this role, Oscar has worked as a Process Associate at Genpact since August 2021 and previously held the position of Call Center Executive at MTN SA from April 2012 to August 2014. Earlier experience includes tutoring at Arise Business College and data capturing at African Access Holdings. Academic qualifications comprise a Diploma in Office Computing from Arise Business College, a National Certificate in Contact Center Level 2 from People Solutions, a Higher Certificate in Information Technology from MANCOSA, and additional certifications in Technical Support and Web Designing.