Reshma Khan is a seasoned professional in the IT service industry, currently serving as a Senior Associate at Genpact since April 2023, where responsibilities include leading service desk operations, performance management, and handling escalations. Prior experience includes roles as a Senior Analyst at Capgemini and CGI, where Reshma managed escalated technical issues and served as the first point of contact for customer technical assistance. Reshma began a career as a Senior Associate at Wipro Technologies and has a strong educational background, holding a Master of Computer Applications from Future Institute of Engineering and Management and a Bachelor of Computer Applications from Bengal Institute of Science & Technology.
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