Rupak Dey is a Senior Manager specializing in Lean Six Sigma and Digital Transformation with over 16 years of experience in BPO customer service management. Currently at Genpact, Rupak focuses on process excellence and RPA consultation after having held positions at various reputable companies, including IBM, Wipro Limited, and Tata Consultancy Services. They have a strong background in managing operations across diverse sectors such as telecom, utilities, and insurance, and have a proven track record in service delivery and continuous improvement initiatives. Rupak holds a Bachelor of Commerce from Anandamohan College.
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