Sachin Pai

Sachin Pai is the Global Head of Customer Experience Service Line at Genpact, where they have served as Vice President of the Contact Center Service Line since 2014. Prior to this, Sachin held various roles including Senior Manager at Capgemini from 2008 to 2014, focusing on eCommerce, digital strategy, and customer experience. Sachin also worked as a Research Analyst at Brandeis University and as a Lecturer at UCLA. They earned a degree in Philosophy, Logic from the University of California, Los Angeles, and a degree in Mathematics, Physics, and Philosophy from Brandeis University.