Shantakaram is an experienced Service Delivery Manager with over 17 years in the IT industry. Currently a Senior Principal Consultant at Genpact, Shantakaram manages end-to-end service delivery, client relationships, and performance metrics while leading service delivery teams. Previously, they held project management roles at HCL Technologies and Icreon Communications Pvt. Ltd., where they excelled in stakeholder management, project planning, and quality assurance. Shantakaram also has a strong technical background, having worked as a Senior Software Engineer earlier in their career. They are pursuing a Bachelor's degree in Computer Applications while having completed a Master's degree in Computer Applications.
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