Syed Imad Uddin has over six years of experience in technical support and process analysis, with a solid background in incident and SLA management. At Cognizant, from June 2018 to September 2021, Syed served as a Sr. Process Executive, providing technical support for software and hardware issues. Currently, as a Senior Technical Support Engineer at Genpact since November 2021, Syed specializes in user support, Microsoft Teams management, and Office 365 services in cloud and hybrid environments. Previous roles include Process Analyst at Intelnet Global Services Private Limited and Sitel Group, where Syed contributed to incident management, service requests, and various projects related to mapping and online business solutions. Syed holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Green Fort Engineering College.
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