Vanessa Mapacpac is an accomplished professional with over 15 years of experience in risk and compliance, human resources, and training management. At Genpact, Vanessa served as Risk and Compliance Senior Manager, providing technical advice on compliance issues, managing oversight work, and handling integrity cases. Previous roles include Employee Relations Manager, overseeing HR functions and employee engagement, and Business Training and Call Quality Manager, leading training delivery and quality standards. Prior experience at Touch Asia Contact Solutions and Rainmaker Asia Inc. included positions such as Workforce/Reports Analysts Officer and Training Specialist, focusing on training delivery and quality development. Vanessa holds a Bachelor of Science degree in Management from the University of Perpetual Help System DALTA.
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