Vikash Gupta is an Assistant Vice President at Genpact India Pvt. Ltd. with over 18 years of experience in BPO Operations, Project Management, and Banking and Financial Services. They have a strong background in service delivery, client servicing, and strategic planning, coupled with expertise in process improvement and workforce management. Vikash's previous role as a Process Lead involved managing a team of over 125 members and ensuring the successful execution of processes within retail banking. They hold a Bachelor of Commerce degree from the University of Rajasthan, earned between 2009 and 2013.
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