Vinit Patel is an ITIL4 certified professional with over six years of experience in IT service management. Currently serving as a client services lead at Sophos, they manage and deliver IT services, ensuring alignment with business objectives and customer satisfaction. Vinit has successfully implemented IT change and incident management processes, improving efficiency and minimizing disruptions. They began their career as an implementation engineer at Relyon Softech Ltd. and have held various roles, including senior tech support engineer and associate IT operations engineer. Vinit continues to pursue a Bachelor of Engineering in Computer Engineering at Pune University.
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