Anna Edwards is a seasoned business analyst currently employed at Gentrack Ltd since September 2021. Prior experience includes roles as an associate consultant at New Energy Consulting, focusing on data cleanse and billing support for Green Star Energy and Shell Energy, and a business analyst position at the British Pregnancy Advisory Service. Anna held various leadership roles at The Midcounties Co-operative, such as End to End Change Lead, Continuous Improvement Lead, and Subject Matter Expert, significantly contributing to system development and customer service excellence. Previous experience also includes a position as a Customer Service Team Manager and work as a Welsh-speaking customer service advisor at Community Legal Advice. Anna holds a degree in Criminology and Psychology from the University of Derby.
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