Heidi Carter is a seasoned professional with extensive experience in customer service and team leadership. Currently serving as Managed Services Team Leader and previously as Senior Customer Success Specialist and Client Support at Gentrack Ltd since July 2017, Heidi has developed a strong background in client relations. Prior roles include Complaints Investigator and Home Moves Assistant at Ecotricity from January 2015 to July 2017, and Customer Service Advisor at Lloyds Bank from July 2013 to December 2014. Heidi is further enhancing expertise in digital technologies through an HNC program at Coleg Gwent and pursuing a leadership and management apprenticeship at Corndel, demonstrating a commitment to professional development following a Bachelor of Science in Criminology & Social Policy from Loughborough University.
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