Stephen Malfavon is an experienced Learning Specialist currently at GEOTAB since April 2021, where responsibilities include facilitating New Hire Technical Training and developing content related to product updates and operational changes. Previously, at TaskRabbit, Stephen served as a Customer Service Supervisor, managing a team of customer service representatives and implementing service design practices. While at Cognizant as an Operations Team Lead, Stephen oversaw a bilingual team of social media analysts, conducted coaching sessions, and led new-hire orientation. Additional experience includes troubleshooting at Apple as an Applecare Advisor and leading technical service representatives at TELUS International. Stephen holds education from the University of Nevada-Las Vegas and Northwest Career and Technical Academy.
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