Bruno Antonio is an experienced professional in operations and customer service management, with a career spanning from 2005 to the present. Bruno has held key positions in several organizations, including Supervisor Sênior de Atendimento at Contax S.A., where responsibilities included managing a high-performance team and implementing quality assurance routines to enhance operational efficiency. As Coordenador de call center at both Full Service Informática Comercial and Atento, Bruno led multi-channel teams, optimized operational KPIs, and established processes based on ITIL for service quality improvements. Currently serving as an Especialista em projeto at Gerdau, Bruno is focused on restructuring operational processes and enhancing communication channels. Additionally, Bruno is the founder of Tio Bruno - Transporte Escolar, demonstrating entrepreneurial skills in managing all operational areas of a school transportation business. Bruno holds a degree in Redes de Computadores from UNINOVE and is pursuing an Executive MBA in Gestão de Projetos e Metodologias Ágeis at PUCRS.
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