Murilo Barros

Murilo Barros is an experienced professional with a strong background in administrative and customer relationship roles, currently serving as an Analista de Relacionamento - Voz do Cliente at Gerdau since February 2018. Key responsibilities include supporting the implementation of a new department, managing customer requests via SalesForce, analyzing customer service performance, and developing training materials. Previous roles at Gerdau include positions in administrative management and regional administration, where focus was placed on budget management, financial oversight, and promoting diversity and inclusion. Earlier professional experiences include roles at Bio Ritmo Academia and Pernambucanas, further enhancing administrative and customer service skills. Murilo Barros holds a degree in Psychology with a focus on organizational and people management from Pontifícia Universidade Católica do Rio Grande do Sul and a Bachelor's in Administration from UniCesumar.