Jacob Franklin

Jacob Franklin is a Technical Support Engineer with extensive experience in troubleshooting Oracle POS systems for healthcare, education, and business campuses at CBORD since November 2022. Previously, Jacob worked at Reltio, diagnosing customer issues and writing documentation to improve support processes. Jacob's early career included roles in customer service at Milliman, where automation improved data transfer efficiency, and at Motion Industries as a Warehouse Associate. Additional experience includes a position as Backup Team Lead at Yanfeng, a Web Developer role at Camp Infinity where Jacob significantly boosted website traffic through an SEO strategy, and an IT Technician position at Bob Jones University. Jacob holds an Associate of Science in Computer Science from Dallas College and has continued education in the same field.