Soraya E.

Soraya E. currently works as a Merchant Care Officer at Alma, where responsibilities include managing and resolving client inquiries related to installment payments through various channels in both French and English, focusing on client satisfaction and quality service. Prior to Alma, Soraya held significant roles at Barrière, including Customer Relationship Expert, providing personalized high-end service and handling client complaints, as well as serving as a Senior Sales Advisor for hospitality and leisure services. Soraya's experience also includes working as a Customer Service Specialist at Booking.com, where management of client and partner inquiries was key, and roles at La Mutuelle Générale, which involved processing health reimbursements and claims. Soraya holds a DEUG in Law from Lille 2 University, acquired between 2012 and 2014.