Jacque Kernaghan is an experienced IT professional with a strong background in technical support and team leadership. Currently serving as the Client Services Team Lead and formerly as a Technical Support Cloud Engineer Tier 3 at CARET since June 2017, Jacque oversees support engineers and ensures adherence to standard operating procedures and service level agreements. Prior to this role, Jacque worked at CloudNine Realtime as a Technical Support Representative and Tier 2 supervisor, leading team training and maintaining operational compliance before the company's acquisition by Abacus Data Systems. With a Bachelor's degree in Computer Science with a Networking Emphasis from California College San Diego, earned in July 2015, Jacque's career was preceded by honorable service in the United States Marine Corps, achieving the rank of Sergeant and gaining valuable leadership and operational experience.
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